Keshi Pearl with Emerald beaded necklace

Return Policy

If you are unhappy with an item that you have purchased from us online, you may return it for store credit within 7 days of receipt. We only accept returns for purchases made from our online shop.  Jewelry purchased through any of our retailers must be returned to the store from which it was purchased and are subject to the retailer’s individual store policy.

We cannot accept returns on items purchased during sales or special promotions, custom orders or international orders. Items must be returned with their original packaging and in perfect, unworn condition.

To return or exchange an item, please email us at info@emilyamey.com for a return authorization number. Items cannot be accepted for a return or repair without an RA number.

For your protection, please insure the package for the full purchase amount. Emily Amey Jewelry is not responsible for items lost or damaged during transit.

Store credit is issued upon receipt of the item. Refunded credits do not include shipping costs.

We offer Free UPS ground shipping on all orders

How long will it take for my jewelry to ship?

Most of our pieces are made to order so please allow 14 to 21 business days for your item to be created.

How will my purchase be shipped?

We require a physical address, as UPS does not ship to PO Boxes. Customers will receive a notification email with the UPS tracking number when the package is sent. 
Please note that UPS Ground shipping can take up to 5 business days for delivery, depending on your shipping address.

Can I have something rushed?

If you need something in a hurry, we're here to help. We have an ever-changing variety of jewelry on hand, and we'd be happy to discuss what pieces could be available for same day shipping. Please contact us about expedited delivery options.

Do you ship internationally?

We do ship internationally USPS Priority Mail for $35. However, there are absolutely NO returns or exchanges on international shipments. Please email info@emilyamey.com to process international orders. Emily Amey Jewelry is not responsible for any duties or VAT applied to an international shipment; by ordering on our website you agree to pay any import fees.

If you do not know your ring size, we highly recommend having your finger sized by a local jeweler and asking for your US ring size. You can also click here. Some people wear their rings loose, some tight. The size is your responsibility. If you live in the US and need help locating a local jewelry, please email us and we will do our best to help you!

If you do order the incorrect size and need a resize, we can do it for a $25 fee.