We're in the studio and available to answer questions Monday through Friday 10:00AM - 5:00PM EST. If you'd like to speak with us, please email or call us at 347-766-5226. We will do our best to respond within 24 hours or during the next business day.
What is your return policy?
If you are unhappy with an item that you have purchased from us online, you may return it for store credit within 7 days of receipt. We only accept returns for purchases made from our online shop. Jewelry purchased through any of our retailers must be returned to the store from which it was purchased and are subject to the retailer’s individual store policy.
We cannot accept returns on items purchased during sales or special promotions, custom orders or international orders. Items must be returned with their original packaging and in perfect, unworn condition.
To return or exchange an item, please email us at firstname.lastname@example.org for a return authorization number. Items cannot be accepted for a return or repair without an RA number.
For your protection, please insure the package for the full purchase amount. Emily Amey Jewelry is not responsible for items lost or damaged during transit.
Store credit is issued upon receipt of the item. Refunded credits do not include shipping costs.
Can I cancel my order?
We accept cancelations if they are made within 24 hours of purchase.
What is your repair policy?
We offer repairs due to normal wear and tear, production issues, lost earring mates, or elective alterations such as ring resizing. We stand behind the quality of our merchandise and are happy to provide repairs due to manufacturing issues free of charge for one year from the date of purchase from our online store. After one year, repairs changes may incur.
Elective repairs, such as ring resizing or chain lengthening, or errors by the customer typically involve a charge. They are repaired at the owner's expense plus the shipping charge.
Can I get my ring resized if it doesn't fit?
Don't know your ring size? We're here to help. We have ring sizers available for purchase. But if the size you ordered doesn't fit, we offer resizes. For elective repairs such as ring resizing, there is a $50 service charge plus the cost of additional materials and shipping.
I lost my earring. Can I order a mate?
Sure, we will be happy to create a mate for your lost earring. Half pairs of earrings cost half the price of a full pair of earrings plus shipping.
How long will it take for my jewelry to ship?
Most of our pieces are made to order so please allow 14 to 21 business days for your item to be created.
How will my purchase be shipped?
We offer complementary UPS 2 day shipping on all orders over $250 USD within the United States. We require a physical address, as UPS does not ship to PO Boxes. Customers will receive a notification email with the UPS tracking number when the package is sent.
Please note that UPS Ground shipping can take up to 5 business days for delivery, depending on your shipping address.
Can I have something rushed?
If you need something in a hurry, we're here to help. We have a ever-changing variety of jewelry on hand, and we'd be happy to discuss what pieces could be available for same day shipping. Please contact us about expedited delivery options.
Do you ship internationally?
We do ship internationally USPS Priority Mail for $40. However, there are absolutely NO returns or exchanges on international shipments. Please email email@example.com to process international orders. Emily Amey Jewelry is not responsible for any duties or VAT applied to an international shipment; by ordering on our website you agree to pay any import fees.
Do you take phone orders?
Yes! Though email tends to get the fastest response, our Customer Service Department is open Monday through Friday 10:00AM - 5:00PM EST. If you are having difficulty placing an order or have questions, please email or call us at 347-766-5226. We will do our best to get back to you within 24 hours or during the next business day.
Can I purchase a gift card?
Sure! Our gift cards act like a debit card. When buying a gift card, you can select the amount you would like to place on the card and the recipient can redeem it on whatever products they wish in whatever increments they wish up to the specified amount. We do have a maximum of $1000 per card, as cards are essentially like cash. They cannot be replaced if they are lost or stolen. If you would like to treat someone to something very special that is over the $1000 limit, please contact us via email at firstname.lastname@example.org.
Once ordered, an Emily Amey Jewelry card is mailed to the recipient. An option is available for the gift card code to be emailed to the recipient.
Where do you get your stones?
For Emily, the thrill is in the hunt, and she travels the globe seeking out the best and most unusual stones Mother Nature creates. From the high-end gem fair in Hong Kong, to the souks of Marrakech --the bazaars of Istanbul and the world famous Tucson gem show, Emily has a knack for always finding the needle in the haystack. This talent and dedication results in some of the most unique and beautiful stones used in jewelry today.
What kind of metal is used?
All the metals we use in our casting and findings originate from a domestic refiner which is 100% recycled.
We use 14k Gold in our pieces because we feel that it gives the perfect balance of beauty and strength. 14k stands for the amount of pure gold per 24 parts (ie 24k would be pure gold). Pure gold is very malleable and tends to break and bend very easily so its not used often in Jewelry Gold can come in many colors, Emily uses yellow most frequently but, in some designs, employs the use of a lovely Rose or White Gold depending on the desired result.
Sterling Silver(.925) is one of the most common jewelry metals on the planet. It is stronger than pure silver (marked .999) and can be oxidized to create interesting design aesthetics. We back most of our pieces in silver to preserve the natural coloring of the stone, especially in semi-translucent gems.
Are your diamonds conflict free?
Yes, all of our diamonds are conflict free and in accordance with the Kimberely Process.
How should I care for my Emily Amey Jewelry?
We know that once you fall in love with Emily’s work you will never want to take it off, but it is recommended to remove ALL Jewelry when in in water for extended periods of time (showering, swimming) engaging in strenuous physical activities (especially those activities where the piece can be banged around) and while sleeping. We like to remember proper Jewelry Care and maintenance by avoiding the 4 S’s ; Sleeping, Swimming, Sweating and Showering. With Opals one must remember never use a sonic cleaner or harsh chemical. Our recommendation is to clean jewelry with a mild soap and warm water; promptly drying after, or a designated jewelers cloth for made for precious metals.
Why do the stones on my piece look different than those on the website?
We value the unique natural qualities of all the material we use. Many of our stones have natural texture, inclusions or coloring that can differ from stone to stone. If a piece is described as 'One of a Kind,' customer will receive the exact item pictured.
Do you make custom engagement rings?
We love creating future heirlooms, so don’t hesitate to ask! Nothing makes us happier than creating a one of a kind beauty to bring you joy for years to come
Can you make jewelry with a diamond or stone I own?
We love the idea of giving a forgotten treasure a new life. We'd be happy to discuss if this is something we can do.
Secure Ordering and Information
All information sent via Internet is encrypted using Secure Sockets Layer (SSL) Technology. We also hold a secure key, or digital certificate, through Digital Signature Trust. This key ensures that we are who we say we are and that any data exchanged online is protected from theft and tampering. Consumer protection laws provide protection against unauthorized use of your credit cards. Federal law limits legal liability to $50 if your card has been used without your permission.
If you are still unsure about ordering online, please feel free to call us at 347-766-5226 to place your order via phone.