We're in the studio and available to answer questions Monday through Friday 10:00AM - 5:00PM EST. If you'd like to speak with us, please email or call us at 347-766-5226. We will do our best to respond within 24 hours or during the next business day.
Can I cancel my order?
We accept cancelations if they are made within 24 hours of purchase.
I lost my earring. Can I order a mate?
Sure, we will be happy to create a mate for your lost earring. Half pairs of earrings cost half the price of a full pair of earrings plus shipping.
How long will it take for my jewelry to ship?
Most of our pieces are made to order so please allow 14 to 21 business days for your item to be created.
How will my purchase be shipped?
We offer complementary UPS ground shipping on all orders. We require a physical address, as UPS does not ship to PO Boxes. Customers will receive a notification email with the UPS tracking number when the package is sent.
Please note that UPS Ground shipping can take up to 5 business days for delivery, depending on your shipping address.
Can I have something rushed?
If you need something in a hurry, we're here to help. We have a ever-changing variety of jewelry on hand, and we'd be happy to discuss what pieces could be available for same day shipping. Please contact us about expedited delivery options.
Do you ship internationally?
We do ship internationally USPS Priority Mail for $40. However, there are absolutely NO returns or exchanges on international shipments. Please email firstname.lastname@example.org to process international orders. Emily Amey Jewelry is not responsible for any duties or VAT applied to an international shipment; by ordering on our website you agree to pay any import fees.
Do you take phone orders?
Yes! Though email tends to get the fastest response, our Customer Service Department is open Monday through Friday 10:00AM - 5:00PM EST. If you are having difficulty placing an order or have questions, please email or call us at 347-766-5226. We will do our best to get back to you within 24 hours or during the next business day.
Can I purchase a gift card?
Sure! Our gift cards act like a debit card. When buying a gift card, you can select the amount you would like to place on the card and the recipient can redeem it on whatever products they wish in whatever increments they wish up to the specified amount. [We do have a maximum of $1000 per card, as cards are essentially like cash. They cannot be replaced if they are lost or stolen. If you would like to treat someone to something very special that is over the $1000 limit, please contact us via.
Once ordered, an Emily Amey Jewelry card is mailed to the recipient. An option is available for the gift card code to be emailed to the recipient.