We're in the studio and available to answer questions Monday through Friday 10:00AM - 5:00PM EST. If you'd like to speak with us, please email or call us at 347-766-5226. We will do our best to respond within 24 hours or during the next business day.
What is your return policy?
If you are unhappy with an item that you have purchased from us online, you may return it for store credit within 7 days of receipt. We only accept returns for purchases made from our online shop. Jewelry purchased through any of our retailers must be returned to the store from which it was purchased and are subject to the retailer’s individual store policy.
We cannot accept returns on items purchased during sales or special promotions, custom orders or international orders. Items must be returned with their original packaging and in perfect, unworn condition.
To return or exchange an item, please email us at firstname.lastname@example.org for a return authorization number. Items cannot be accepted for a return or repair without an RA number.
For your protection, please insure the package for the full purchase amount. Emily Amey Jewelry is not responsible for items lost or damaged during transit.
Store credit is issued upon receipt of the item. Refunded credits do not include shipping costs.
What is your repair policy?
We offer repairs due to normal wear and tear, production issues, lost earring mates, or elective alterations such as ring resizing. We stand behind the quality of our merchandise and are happy to provide repairs due to manufacturing issues free of charge for one year from the date of purchase from our online store. After one year, repairs changes may incur.
Elective repairs, such as ring resizing or chain lengthening, or errors by the customer typically involve a charge. They are repaired at the owner's expense plus the shipping charge.
Can I get my ring resized if it doesn't fit?
Don't know your ring size? We're here to help. We have ring sizers available for purchase. But if the size you ordered doesn't fit, we offer resizes. For elective repairs such as ring resizing, there is a $25 service charge plus the cost of additional materials and shipping.
How should I care for my Emily Amey Jewelry?
We know that once you fall in love with Emily’s work you will never want to take it off, but it is recommended to remove ALL Jewelry when in in water for extended periods of time (showering, swimming) engaging in strenuous physical activities (especially those activities where the piece can be banged around) and while sleeping. We like to remember proper Jewelry Care and maintenance by avoiding the 4 S’s ; Sleeping, Swimming, Sweating and Showering. With Opals one must remember never use a sonic cleaner or harsh chemical. Our recommendation is to clean jewelry with a mild soap and warm water; promptly drying after, or a designated jewelers cloth for made for precious metals.
Secure Ordering and Information
All information sent via Internet is encrypted using Secure Sockets Layer (SSL) Technology. We also hold a secure key, or digital certificate, through Digital Signature Trust. This key ensures that we are who we say we are and that any data exchanged online is protected from theft and tampering. Consumer protection laws provide protection against unauthorized use of your credit cards. Federal law limits legal liability to $50 if your card has been used without your permission.
If you are still unsure about ordering online, please feel free to call us at 347-766-5226 to place your order via phone.